Genius

I went to Lakeside today with my Dad. He was supposed to be getting a replacement battery for his macbook, as he was still covered under Applecare. The service at the Apple store was ridiculous. It was incredibly dodgy, and although it initially began with "No, there is no way I can replace your battery for you", after a reasonable amount of arguing, it ended up as "Fine, I'll replace the battery for you." It makes no sense - if you're adamant you're not supposed to do it, how can you have the authority to just change your mind? Does it mean that with a little more arguing, I can eventually leave the store with a macbook for 'free'? Anyway, Applecare sucks as it obviously doesn't work, but so do the 'genii' in the store. Also, they all use the word "cool" too much. They must think it's cool or something.